1. Overview

Credit1Network provides a fair and transparent dispute resolution process to protect both parties in B2B transactions. This policy outlines the procedures, timelines, and guidelines for resolving disputes on our platform.

Our goal is to ensure that all parties receive fair treatment and that disputes are resolved quickly and equitably based on evidence and platform rules.

2. When to Open a Dispute

You should open a dispute if:

• The seller fails to deliver goods/services as described
• The buyer refuses to release escrow after delivery
• Items received are significantly different from description
• There is evidence of fraud or misrepresentation
• The other party is unresponsive for 48+ hours
• Payment or delivery issues that cannot be resolved directly
• Unauthorized account access or transaction

3. Before Opening a Dispute

We strongly encourage users to attempt direct resolution first:

• Communicate with the other party via platform messaging
• Clearly explain the issue and desired resolution
• Allow reasonable time for response (24-48 hours)
• Document all communications
• Take screenshots of relevant evidence

Many issues can be resolved through direct communication without formal dispute proceedings.

4. How to Open a Dispute

5. Dispute Process Timeline

*Complex cases may take longer. Users will be notified of any delays.

6. Evidence Requirements

Strong evidence significantly increases your chances of a favorable outcome:

For Buyers:

• Screenshots of original listing/description
• Photos of received items showing defects or differences
• Tracking information (if applicable)
• Communication logs with seller
• Timestamps and transaction details
• Third-party verification (if available)

For Sellers:

• Proof of shipment/delivery (tracking numbers, receipts)
• Photos of item before shipping
• Screenshots showing item as described
• Communication logs with buyer
• Delivery confirmation
• Service completion certificates

7. Review Process

Our admin team reviews disputes based on:

• Evidence Quality: Clear, relevant documentation
• Platform Rules: Compliance with Terms of Service
• Communication History: Good faith efforts to resolve
• User History: Past behavior and reputation
• Transaction Details: Original agreement and expectations
• Third-Party Data: Tracking, timestamps, external verification

8. Possible Outcomes

9. Appeals Process

If you disagree with a dispute decision, you may file an appeal within 72 hours:

• Email appeals@credit1network.com with your dispute ID
• Provide new evidence not previously submitted
• Explain why you believe the decision was incorrect
• Appeals are reviewed by senior administrators
• Appeal decisions are final

Note: Appeals without new evidence or valid reasons will be rejected.

10. Consequences of Dispute Rulings

For Sellers:

• Lost disputes may result in negative feedback
• Multiple disputes may lead to account restrictions
• Pattern of disputes may result in suspension
• Reputation score will be affected

For Buyers:

• Frivolous disputes may result in warnings
• Repeated false claims may lead to suspension
• May lose ability to open disputes temporarily
• Reputation score will be affected

11. Prohibited Dispute Practices

The following are strictly prohibited:

• Opening disputes in bad faith
• Providing false evidence or information
• Opening multiple disputes for the same issue
• Threatening or harassing the other party
• Using disputes to extort or intimidate
• Colluding with other party to defraud the platform

Violation of these rules may result in immediate account termination and potential legal action.

12. Binding Arbitration Clause

By using Credit1Network, you agree that:

• Platform dispute decisions are binding
• You waive the right to jury trial for platform disputes
• External arbitration follows AAA (American Arbitration Association) rules
• Arbitration occurs in our designated jurisdiction
• Class action lawsuits are prohibited

13. Prevention Tips

14. Contact Dispute Support

For questions about disputes: